Frequently Asked Questions

Download the free Gaylord Hotels app to access everything you need for your stay, including dining reservations, activity and event tickets, and step-by-step directions to your room, holiday attractions, and other hotel amenities. Available free for download on the Apple App Store or Google Play Store.

Hours of operation vary by event and by day. Visit www.GaylordPalmsTickets.com for a detailed list of all activities, their availability, and any height requirements.  

All tickets must be purchased in advance at www.GaylordPalmsTickets.com. The resort does not have an on‑site box office. All tickets are electronic and delivered by email; simply show your ticket on your phone for entry. 

All tickets must be purchased in advance at www.GaylordPalmsTickets.com. The resort does not have an on‑site box office. All tickets are electronic and delivered by email; simply show your ticket on your phone for entry. 

Many attractions, including ice!, require a specific date and time selection at purchase so we can provide the best attraction experience for our guests. Please review the details of each attraction carefully when booking. For all attractions that have timed entry, it is very important that you are not late for your selected time slot. 

As an overnight guest who purchased a package with attraction tickets, you will receive an email prior to your stay with instructions on how to reserve your ticket time slot and receive your e-ticket. There are no physical, printed tickets; simply show your electronic ticket to the attendant who will scan it for entry. 

We recommend arriving at least 15 minutes early. Gaylord Palms Resort is a large property, so please allow ample time to park and walk to the attraction. Entry for guests arriving more than five minutes late cannot be guaranteed. 

As an overnight guest who purchased a package, you will receive an email prior to the date of your reservation with instructions on how to reserve your ticket time slot and receive your electronic ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry. 

No. However, while most of our holiday events and activities are open to both day guests and overnight guests, some events include special perks for overnight guests.  

No. However, while most of our holiday events and activities are open to both day guests and overnight guests, some events include special perks for overnight guests.  

During select peak dates this holiday season, dining reservations at all table-service restaurants will be made exclusive to overnight resort guests. These guests may book reservations through a special link provided in their pre-arrival communications. Advance reservations are highly recommended and are available on a first-come, first-served basis. Day guests may dine based on availability, with seating offered on a first-come, first-served basis. 

Gaylord Palms Resort features multiple dining options, including fine dining, casual quick service, and grab-and-go. Overnight guests receive priority seating for dining, and on select peak evenings, dining is exclusive to overnight resort guests. Reservations are strongly recommended and can be made at GaylordPalmsDining.com. 

We offer both valet and on-site self-parking for a fee: 

• Valet Parking: $55 daily 

• Self-Parking: $38 daily 

Additional Details:  

• In-and-out privileges are available for overnight guests only 

• Day guests are charged per entry 

• Tax is additional to listed rates 

• Additional parking fees may apply 

• The resort is cashless 

Please note that our resort is cashless throughout your experience, including at the front desk, food and beverage locations, retail, special events, parking, etc. We accept credit cards and mobile payments. 

To help keep you warm, all guests receive a complimentary, calf-length winter parka with a hood (available in sizes from infants up to adult 4XL) to wear while in the attraction. We recommend dressing warmly for the occasion: 

• Parka (provided) 

• Closed‑toe shoes (required for the ice! slides) & long pants 

• Hats and gloves (strongly recommended; also available for purchase) 

No. The pathways are carpeted. Closed‑toe shoes are required to ride the ice! slides; hiking boots are not necessary. Warm shoes are suggested since the attraction is 9°F. 

Our experience is designed to be immersive and engaging for all guests. While the ice slides require guests to walk up steps unassisted and meet specific height requirements, there are many other elements throughout the attraction that are fully accessible. Guests can enjoy beautifully sculpted ice environments, interactive photo opportunities, and moments of discovery around every corner. 

Guests are welcome to take personal photos and shoot video inside the ice! attraction. It is important you check the manufacturer's information regarding the cold tolerance of your phone and/or still or video camera equipment prior to entering. Gaylord Palms Resort is not responsible for damage to any phone and/or camera equipment. You may notice your camera lens fogging when exiting the attraction due to the temperature change. This typically clears within a few minutes. For safety purposes of other guests and our Stars, tripods, additional lights, and related photography and video equipment are not allowed. 

The Chill Pass is an exclusive and complimentary benefit for overnight guests of Gaylord Palms Resort. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ice!. Tickets to ice! are still required and must be purchased separately and in advance. The Chill Pass benefit is not offered for sale. 

Most guests spend 20-40 minutes inside, but you can take as long as you like. Please remember that it is a frosty 9-degrees Fahrenheit inside the exhibit, so you'll want to bundle up. All tickets are single-entry, meaning once you exit the attraction, you cannot re-enter. 

Gaylord Palms Resort offers a variety of festive holiday attractions and seasonal experiences, including our immersive Christmas experience, ice!. For a complete list and availability, please visit www.GaylordPalmsTickets.com.  

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email. Requests must be made prior to your ticket's current date and time.   

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to five (5) days prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.  

If a price difference applies at the time of exchange, you may be required to pay the difference. Ticket insurance is available for purchase, and insurance cancellation policies will apply. 

For activity information and safety policies, visit www.GaylordPalmsTickets.com for a detailed list of all activities, policies, and height requirements.  

It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see hotel service desk for further details. 

Tickets purchased by day guests are non-refundable. Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 5 days prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email. Ticket insurance is available for purchase, and insurance cancellation policies will apply. 

If you are an overnight guest who purchased a package, you will receive an email prior to the date of reservation with instructions on how to reserve your ticket time slot and receive your electronic ticket. There are no physical, printed tickets; simply show your electronic ticket to the attendant who will scan it for entry. 

No, only one discount can be applied per ticket, and they cannot be applied retroactively. Blackout dates and restrictions apply.  

The height restriction for Snow Flow Mountain is 42" tall. All riders must be able to carry their own tube to ride. Riders are limited to one rider per tube. For safety, parents are not allowed to hold children on their laps on the attraction. Before purchasing your mobile tickets online, please be sure to read the "Know Before You Go" safety policies and restrictions on the ticketing site. 

Check‑in begins at 4:00 p.m. If your room is not ready upon arrival, you may store luggage with Bell Services and enjoy the resort and its amenities. You'll be notified by text, or via the Marriott Bonvoy App, when your room is ready. 

The Chill Pass is an exclusive and complimentary benefit for overnight guests of Gaylord Palms Resort. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ice!. Tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale. 

Gaylord Palms Resort features multiple dining options, including fine dining, casual quick service, and grab-and-go. Overnight guests receive priority seating for dining, and on select peak evenings, dining is exclusive to overnight resort guests. Reservations are strongly recommended and can be made at GaylordPalmsDining.com.